24×7 Monitoring

Monitoring the health of our clients’ network is a key service for Acumen Technology -- and for good reason. As is the case among most organizations, hiring IT staff for this type of consistent activity is difficult mainly because of the time and knowledge-base requirements needed to react, analyze, and resolve issues. Outsourcing thus becomes the best solution.

Acumen Technology’s cost-effective and turnkey 24x7 Monitoring service provides the staffing and immediate assistance you need to resolve issues quickly and effectively to guarantee maximum uptime. Our highly trained remote team will monitor your system 24x7x365 and be on-call for onsite or remote support to keep your IT infrastructure operating optimally.

Acumen Technology’s 24x7 Monitoring service includes, among others:

  • Monitoring and checks
  • Monitoring of CPU utilization, Memory Utilization, Disk Space, Network Interface Load, etc.
  • Monitoring of your critical services such as web servers, mail servers, file servers, web services, processes, etc.
  • Regular proactive manual checks
  • Antivirus and spyware alert monitoring
  • Patch alerts for your builds
  • Alerts and escalations
  • Reporting and monthly review call with a report about incidents in the past month, changes and updates, SLA adherence, and recommendations